Service Hub is a portal for Project Managers at Keywords Studios that helps streamline daily project management activities. The initial focus was to build an MVP (Minimum Viable Product) of an interface that helps create quotes in fast and efficient way, driving compliance with Keywords pricing model.

The long-term vision goes beyond that and includes supporting the end-to-end production workflow for all services. Giving the ability to create quotes, initiate production, store documentation necessary for revenue recognition and invoice customers.

Throughout the lifespan of Keywords Studios, the company has acquired numerous studios globally in pursuit of economies of scale, diversification, and increased market share. While this strategy represents a significant achievement, it has also had some drawbacks in terms of company productivity.

These individual studios had their own clients, with whom they maintained close relationships. Following the acquisitions, Keywords Studios found it challenging to establish consistent workflows, as the individual studios continued to operate using their own, often very manual, methods.

Their legacy project management methods relied heavily on quoting clients using spreadsheets and employing various software solutions for time tracking, reporting, and invoicing.

This MVP approach allowed the team to gradually define the scope for each release while development, research, and feedback from the first release are ongoing. By incorporating the lessons learned along the way, we ensure continuous improvement and efficiency in our process.

We interviewed 25+ project managers to better understand bottlenecks in the current process. We realised that current quoting process lacks a consistent flow throughout the studios. We also learned that studios find it hard to track their revenue due to a lack of reporting software.